Seniority Level: Executive
Employment Type: Full-time
Department: Customer Success
Are you someone who understands the importance of providing long-term value to clients and passionate about offering the best possible solutions?
HealthMetrics products are client-centric, making managing relationships with clients a vital part of our business. This is not a customer support role (and this cannot be emphasised enough), but the role involves offering strategical advice to help clients optimise their experience when using their HealthMetrics account. The customer success department is responsible for the retention and renewal rates at HealthMetrics; to ensure long-term value is achieved for sustainable growth. In addition, a junior customer success manager will be a key revenue generator for the company by upselling and cross-selling additional plans and services to our existing clients.
Challenges will be hard, but rest assured that you'll be working closely with the Head of Customer Success, Operations, Product and Marketing teams to ensure that you continually provide high-impact solutions to customers. This role will involve several key areas; Retain, Expand and Land:
HealthMetrics is an award-winning, next generation employee healthcare platform for companies to manage their employee benefits seamlessly with live dashboards, data analytics, intelligent insights & data-driven wellness programs.
Over here at HealthMetrics, we make things happen and are motivated to strive for more. We believe in creating a friendly and cheerful environment filled with enthusiastic employees. Adding on, we also promote values in relation to having personal dignity and making others feel worthy. Last but not the least, we believe in facilitating change through relationships, partnerships, collaborations, and advocacy. Dazzle us with your optimum excellence that can help create a positive impact and join us towards the road to success!